24 Hours From Purchase Date
A full refund will be issued to customers within 24 hours of purchase. With the exception of a trip purchased within 10 days of said trip, and trips purchased through some 3rd party sites such as Groupon. In such cases a refund cannot be issued.
>30 Days From Trip
A trip that is greater than 30 calendar days out will receive a refund of up to 80% of purchase price of the trip. With the exception of trips purchased through 3rd party sites, these trips will be evaluated on a case by case basis and take into account the policies of Rare Earth Adventures and the site from which the trip was purchased.
<30 Days From Trip
A trip cancelled within 30 days but not less than 10 days will receive a refund of up to 70% of purchase price of the trip. With the exception of trips purchased through 3rd party sites, these trips will be evaluated on a case by case basis and take into account the policies of Rare Earth Adventures and the site from which the trip was purchased.
<10 Days From Trip
A trip cancelled within 10 days of a trip will receive no refund. We also cannot reschedule a trip at the request of the customer less than 10 days from your event. This is do to the cost that has already gone into the trip and the fact that minimum participants must be met in order to send a trip out the door. Refunding/ rescheduling would mean we wouldn’t be able to honor our commitment to other participants not associated with your party.
During a Trip
Once a trip goes out the door it cannot be refunded. If the guide and/or clients choose to cut a trip short of the scheduled length for whatever reason a refund will not be issued. This will be discussed with your guide if this situation arises and should play a factor in your decision making process.
3rd Party Groups
This is in reference to any discount received through a site, vendor, location, event or special promotion other than directly through www.rareearthadventures.com. Because of the steeply discounted rate of these trips we cannot issue a refund. Most of these companies provide travel insurance directly and this is HIGHLY recommended.
REA reserves the right to cancel a trip for any reason, this includes safety concerns, number of people signed up for the trip, weather or any other unforeseen circumstances. In these cases we will try to reschedule, if this is not possible we will issue you a full refund of the trip price. Rare Earth Adventures is not responsible for any other cost that the customer may have put into the trip, this includes travel, lodging or any other costs associated with your trip. For this reason we HIGHLY recommend travel insurance.
REA strives to make every trip memorable. A factor we can not control is the weather. We can say some of our greatest and most memorable trips have been during “unfavorable” weather events. As much as we would like to have each trip conducted in optimal weather conditions it is unrealistic here in the Pacific Northwest . The only time we will cancel a trip for weather is if we deem weather/ conditions unsafe, and this call will be made prior to the trip going out the door. Once a trip does go out refer to our policy on a cancellation during a trip.